Mastering Customer Service and Communication Course

£11 instead of £21 for a Mastering Customer Service and Communication Course from Study Hub - save 57%

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Mastering Customer Service and Communication Course
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Mastering Customer Service and Communication Course

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£11 instead of £21 for a Mastering Customer Service and Communication Course from Study Hub - save 57%

Highlights

  • Online course: Embark on a journey into the world of customer service with this engaging Mastering Customer Service and Communication course, where learning is a delightful adventure!
  • Modules: Master nine essential modules that delve into topics like identifying and addressing customer needs, in-person and over-the-phone customer service, providing electronic customer service, recovering difficult customers, and more.
  • Learning outcomes: With this course, you will emerge as a customer service expert, equipped to handle diverse customer needs and challenging situations.
  • Access: This online course comes with lifetime access, allowing you to revisit the course materials and reinforce your expertise whenever needed. It also offers one-to-one assistance on weekdays from industry professionals.
  • Perfect for: This course is ideal for individuals eager to excel in customer service roles, including retail and hospitality professionals, as well as those looking to boost their career opportunities.
  • Certificate: Upon completion, receive a digital CPD-accredited certificate and transcript, ready to showcase your newfound expertise.

Full Details

Join the ranks of customer service superheroes – where each query becomes a chance to dazzle!

We're offering you a Mastering Customer Service and Communication Course for just £11 saving you 57% off Study Hub's price.

Discover Customer Service Excellence

Unlock the secrets to delivering exceptional customer service and excelling in retail and hospitality settings with the comprehensive Mastering Customer Service and Communication Course. This intensive training course will guide you through important lessons in mastering customer communication skills, the basics of customer satisfaction, handling complaints and gaining back customers, best practices for telephone etiquette best practice, and more.

Course Highlights

  • This course will teach you about the essential characteristics, skills, and qualities that define excellent customer service professionals.
  • This course will guide you in exploring critical customer service techniques required for effective leadership in delivering quality service.
  • With the help of this course you can navigate various customer-facing situations, from handling complaints to mastering telephone etiquette.
  • This course is CPD-accredited and comes with an official certification.

How will this course help?

Completing the Mastering Customer Service and Communication course will not only equip you with essential customer service and communication skills but also provide access to multiple bonus courses. This versatile training allows you to pursue various career paths and gain multiple skills conveniently from your home.

Course Modules:

  • Module 1: Who We Are and What We Do
  • Module 2: Establishing Your Attitude
  • Module 3: Identifying and Addressing Customer Needs
  • Module 4: Generating Return Business
  • Module 5: In-Person Customer Service
  • Module 6: Giving Customer Service over the Phone
  • Module 7: Providing Electronic Customer Service
  • Module 8: Recovering Difficult Customers
  • Module 9: Understanding When to Escalate

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    The Fine Print

    • Upon completion, you will be eligible to take an MCQ test and access a certificate of achievement or other accreditation options after passing.
    • A fee of £5.99 will apply for your CPD-accredited certificate - a PDF copy of your certificate will be sent to you via email.
    • Original hard copy certificates can be ordered for an additional cost of £9.60
    • May buy multiples as gifts.
    • Subject to availability.
    • Vouchers are valid for redemption for 30 days from purchase date.
    • Additional admin fee applies
    • This deal will be advertised on site until 22.03.2025. Price is subject to change.

    This deal is brought to you by StudyHub VAT number: GB399716234

    This deal is brought to you by StudyHub VAT number: GB399716234

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